Marc: Hello. How can I help you?
Murell: Oh, hello. I'd like to return this CD, please.
Marc: OK. What's the problem with it?
Murell: Well, it's scratched and it jumps. It was scratched when I bought it.
Marc: Mmmm, that's strange. When did you buy it?
Murell: I only bought it yesterday.
Marc: Have you got the receipt?
Murell: Yes, here you are.
Marc: OK. Well, I can give you a refund, or do you want to choose another CD?
Murell: I'll choose another one, thanks.
Murell: Oh, hello. I'd like to return this CD, please.
Marc: OK. What's the problem with it?
Murell: Well, it's scratched and it jumps. It was scratched when I bought it.
Marc: Mmmm, that's strange. When did you buy it?
Murell: I only bought it yesterday.
Marc: Have you got the receipt?
Murell: Yes, here you are.
Marc: OK. Well, I can give you a refund, or do you want to choose another CD?
Murell: I'll choose another one, thanks.
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